For Which reason can I return an item?
You may want to return your item due to any of the following reasons:
x : Not Required | ✓: Required
| Return Reasons | Returns Acceptance Conditions | ||||
| New condition | Sealed condition | Complete (free gifts, accessories, original box) | Not damaged | Tags & labels attached | |
| Damaged | x | x | ✓ | x | ✓ |
| Defective | x | x | ✓ | ✓ | ✓ |
| Not as advertised | ✓ | x | ✓ | ✓ | ✓ |
| Wrong item delivered | ✓ | x | ✓ | ✓ | ✓ |
Can I return an item after 7/14 Calendar days upon receipt?
Your item cannot be returned after 7 calendar days for items.
How do I truck my return status?
You can track return status using the tracking number provided to you by our logistics partner.
How long is the quality evaluation process?
Replacement/ Refund process only begins after we have completed evaluating your returned product.
This quality evaluation process may last up to 2 business days.
You will receive the credit including return courier charges within 5-15 working days, depending on your bank policies.
Where to return?
If your item meets all the requirement, return can be send to:
DMI Biotech SDN BHD
No 8, Lorong Industri Alma 1,
Kawasan Industri Alma,
14000 Bukit Mertajam, Penang.
I have returned my item. How soon will I receive my refund?
Refund process begins after we have completed evaluating your returned product. This quality evaluation process may take up to 2 business days. We will send you an email and SMS notification once completed.
How long does it take to replace my item?
Replacement process begins after we have completed evaluating your returned product. This quality evaluation process may take up to 2 business days. We will send you an email and SMS notification once completed.
Please expect to receive your replacement within the following time frame:
- In Metro areas: 1 – 6 working days
- In Non-Metro areas: 3 – 10 working days
How do I know if replacement has been processed?
You will receive an email notification stating that we are now processing the replacement for your order. You will also be givena new order number.